We want our customers to be completely satisfied with their purchase. If a Stair Barrier does not work in your home, you may return it within 30 days of purchase. We will issue a return for an item within 30 days of receipt if it is in original condition, with all tags and included components. Refunds for all transactions will be issued to the original form of payment.
There is a $15.00 return fee to cover the costs of shipping, processing, and new packaging for each Stair Barrier unit returned, which is deducted from the refund. Refunds for all transactions will be issued to the original form of payment within 3 business days.
To initiate a return of a gate purchased at www.thestairbarrier.com, please email firstname.lastname@example.org
PLEASE NOTE: Final sale and custom made Stair Barriers and personalized patches are not eligible for return. Items purchased from other retailers or websites must be returned according to the specific retailer's policies and procedures.
For questions, please contact Customer Care. We are happy to help!