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Home > Keenz FAQs > Ordering Information > Do you require signature for wagon deliveries?
Do you require signature for wagon deliveries?
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Yes, wagons require a signature for delivery.

 

All wagons are shipped via FedEx Ground, and someone must be available to sign for the delivery at the address on the mailing label. It does not need to be the specific individual on the label. If a delivery attempt is made, but no one is there to sign for the package, the FedEx driver will leave a door tag at the recipient’s door.  

 

FedEx drivers typically try to deliver a package up to three times. If a label has been applied to the back of the door tag, the driver was unable to leave the package due to signature requirements. The label on the door tag includes the pickup location address, business hours, and the time the package will be available. The door tag and a government-issued photo ID are required for pickup. If you want FedEx to reattempt a delivery, call 1.800.463.3339.    

 

Alternatively, you can request FedEx deliver your package to a location of your convenience. This can be done by calling FedEx (1.800.463.3339) or using the delivery manager located on their tracking webpage. Please use the tracking number provided for your order to begin this process. 

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