Below are the answers to questions frequently asked by customers before purchasing a Stair Barrier:
Q. How do I determine what size I need?
Please refer to the size chart below or our How to Measure page.
Q: Can I use the Stair Barrier at the top of the stairs?
A: All products marked “New 2019” can be used at the top of the stairs. Follow directions in the install guide for proper installation.
Q. Can I order a Wall to Wall Stair Barrier?
A. No, we do not offer Stair Barriers in Wall to Wall configurations.
Q. Do I need to purchase additional installation kits for the Wall to Banister gate?
A. No. The installation kit is included with the gate and includes the following: 8 screws, 8 anchors, 2 spacers (spacers are used if you have molding on the bottom of the wall side), 2 brackets and a rod. The brackets and rod are made of steel and are black.
Q. Are Stair Barriers retractable?
A. Stair Barriers roll neatly to one side and should remain rolled and up-right. Our gates doe not retract like a window shade.
Q: Can a Wall to Banister Stair Barrier be installed on an angle?
A. Yes, Stair Barriers do not require two flat surfaces for installation and can easily be installed on an angle.
Q. How do I access the stairs when a Stair Barrier is installed?
A. Three dual sided release buckles on one side need to be undone and then the product rolls to the side. Most of our customers have told us that it takes them less than 5 seconds with practice, but it varies. We understand that this isn’t easy with a baby in your arms, but to be able to provide a solution for all of the variations in stair designs and, most importantly, to meet all safety standards, this design is necessary. With the design of our Stair Barriers, we’ve made every effort to provide parents a stair gate that’s safe, simple to use, and works where many gates do not. Trust us when we say…we truly wish we could be all things. We have and will continue to innovate to make the lives of busy parents easier, but safety will always be our #1 priority.
Q. Are the Stair Barrier's straps long enough to fit wide banisters or columns?
A: The straps on the banister side of a Stair Barrier are 28” long, safely wrapping around 27” circumferences. Extension straps to accommodate thicker banisters and columns can be purchased in sets of 3 on our website.
Q. What is an appropriate age for the Stair Barrier to work with?
A. All infants develop differently. However, ALL gates are designed for ages 6 to 24 months of age.
Q: Can a child or pet lift up a Stair Barrier or pull it down?
A. No, not if installed properly. Stair Barriers are reinforced internally with rigid plastic vertical struts and heavy-duty horizontal webbing that keep our gates from being pulled down or lifted up. The lack of horizontal bars on our gates make it more difficult to climb and helps prevents common injuries caused when children attempt to climb gates.
Q. Can Stair Barriers be converted from Wall to Banister to Banister to Banister?
A. No, Stair Barriers cannot be converted between configurations.
Q. Can Stair Barriers be used outdoors?
A. Yes. Outdoor fabric options are available. Look for (indoor-outdoor) next to the fabric option.
Q. Are Stair Barriers machine-washable?
A: DO NOT MACHINE WASH. Stair Barriers are made of Class 1 Upholstery grade fabric. Cleaning code is “S.” To clean, use a soft brush to loosen dirt and then vacuum TSB with an upholstery attachment. For tougher stains, use a mild, water-free solvent or dry cleaning product.
Q. Are Stair Barriers easy to travel with?
A. Yes, our Banister to Banister Stair Barriers weigh less than 6 pounds and roll neatly for easy travel. We also offer a travel bag for purchase.