Below are the answers to questions frequently asked by customers before purchasing a Stair Barrier:
Q. How do I determine what size I need?
Please refer to our How to Measure page.
Q. Can I order a Wall to Wall Stair Barrier?
No, we do not offer Stair Barriers in Wall to Wall configurations.
Q. Can I use the Stair Barrier at the top of the stairs?
No. Stair Barriers have a Warning Label on the product advising consumers to not use our gates at the top of the stairs. Since we cannot control where the first step is in relation to the banisters, we warn that the product not be used so there is no risk of entrapment.
Q. Do I need to purchase additional installation kits for the Wall to Banister gate?
No. The installation kit is included with the gate and includes the following: 8 screws, 8 anchors, 2 spacers (spacers are used if you have molding on the bottom of the wall side), 2 brackets and a rod. The brackets and rod are made of steel and are black.
Q. Are Stair Barriers retractable?
Stair Barriers roll neatly to one side and should remain rolled and up-right. It does not retract like a window shade.
Q. How do I access the stairs when a Stair Barrier is installed?
Three dual sided release buckles on one side need to be undone and then the product rolls to the side. Most of our customers have told us that it takes them less than 5 seconds with practice, but it varies. We understand that this isn’t easy with a baby in your arms, but to be able to provide a solution for all of the variations in stair designs and, most importantly, to meet all safety standards, this design is necessary. With the design of our Stair Barriers, we’ve made every effort to provide parents a stair gate that’s safe, simple to use, and works where many gates do not. Trust us when we say…we truly wish we could be all things. We have and will continue to innovate to make the lives of busy parents easier, but safety will always be our #1 priority.
Q. Are the Stair Barrier's straps long enough to fit wide banisters or columns?
The straps on the banister side of Stair Barrier are 28" long.
Q. What is an appropriate age for the Stair Barrier to work with?
All infants develop differently. However, ALL gates are designed for ages 6 to 24 months of age.
Q: Can a child or pet lift up a Stair Barrier or pull it down?
No, not if installed properly. Stair Barriers are reinforced internally with rigid plastic vertical struts and heavy-duty horizontal webbing that keep our gates from being pulled down or lifted up. The lack of horizontal bars on our gates make it more difficult to climb and helps prevents common injuries caused when children attempt to climb gates.
Q. Can Stair Barriers be converted from Wall to Banister to Banister to Banister?
No, Stair Barriers cannot be converted between configurations.
Q. Can Stair Barriers be used outdoors?
Yes. Outdoor fabric options are available. Look for (indoor-outdoor) next to the fabric option.
Q. Are Stair Barriers machine-washable?
No. Stair Barriers are constructed with Class 1 upholstery-grade fabric (Same as furniture). We recommend spot cleaning with soap and water.
Q. Are Stair Barriers easy to travel with?
Yes, our Banister to Banister Stair Barriers weigh less than 6lbs and roll neatly for easy travel. We also offer a travel bag for purchase.