# If you are a Canadian wagon owner and have a warranty claim, please reach out to Best Life Kids [HERE][1]. [1]: https://www.bestlifekids.ca/contact
Although wagon warranties are not transferable, we understand that you may receive a new wagon as a gift. To file a [warranty ][1]claim, we require the original proof of purchase and images or video of the issue you are experiencing. If you were given a wagon as a gift, you still need to provide proof of purchase to …
Please contact us via [support ticket][1] Be sure to include a description of the issue, proof of purchase, and photos/video of the issue. [1]: https://support.keenz.us/new/
No, the warranty does not transfer from the original owner.
If your Keenz is broken or damaged or appears to have been used, please return your purchase to the retailer you purchased from directly, and discuss refunds or exchanges with the vendor accordingly.
The warranty is valid when the product is purchased from www.keenz.us,[ ][1]or from any authorized Keenz retailer. Products sold by individuals or non- authorized retailers are not covered by warranty. You must [register your Keenz Stroller Wagon][2] within siz (6) months of purchase on our website for the warranty to…
One (1) year from the date of the original purchase if the product is [registered with KEENZ US][1] within six (6) months of the original purchase date of the product. [1]: https://keenz.us/pages/product-registration