Warranty Claims for Canadian Customers
If you are a Canadian wagon owner and have a warranty claim, please reach out to Best Life Kids HERE .
How do I file a warranty on a wagon I was gifted?
Although wagon warranties are not transferable, we understand that you may receive a new wagon as a gift. To file a warranty claim, we require the original proof of purchase and images or video of the issue you are experiencing. If you were given a wagon as a gift, you still need to provide proof of purchase to …
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Does the warranty transfer if I buy a Keenz Stroller Wagon used?
No, the warranty does not transfer from the original owner.
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How do I file a warranty claim?
Please contact us via support ticket Be sure to include a description of the issue, proof of purchase, and photos/video of the issue.
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I purchased my Keenz from an authorized retailer, and some parts are missing, or appear to be. What do I do?
If your Keenz is broken or damaged or appears to have been used, please return your purchase to the retailer you purchased from directly, and discuss refunds or exchanges with the vendor accordingly.
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Is the warranty valid no matter from whom I buy it?
The warranty is valid when the product is purchased from or from any authorized Keenz retailer. Products sold by individuals or non-authorized retailers are not covered by warranty. You must register your Keenz Stroller Wagon within siz (6) months of purchase on our website for the warranty to be valid.
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What is the Keenz warranty period?
One (1) year from the date of the original purchase if the product is registered with KEENZ US within six (6) months of the original purchase date of the product.
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